Vacancy title:
Head of Operations

[Type: FULL_TIME, Industry: Finance, Category: Accounting & Finance]

Jobs at:
RUMA CPA

Deadline of this Job:
Wednesday, July 30 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

We invite applications for the position of the Head of Operations. Reporting directly to the Managing Director, the Head of Operations will spearhead daily business operations ensuring efficiency and high-quality performance across all departments. Your leadership will be instrumental in setting financial strategies aligned with the D-SACCO mission.

Duties and Responsibilities:

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT and digital operations.
• Perform additional tasks as requested by the Managing Director.

Qualifications & Experience required

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields
• 10+ years in senior management positions in microfinance or banking sector.
• Minimum of 5 years of experience in operations.
• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.
• Fluent in spoken and written English; knowledge of French is an advantage.

Work Hours: 8

Experience in Months: 120

Level of Education: bachelor degree

Job application procedure
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